At Rodericks, we take complaints very seriously and aim to resolve each one as soon as possible. Our Complaints Policy ensures all lines of communication are kept open throughout the complaints process.

Please contact us if you have any concerns about the service we provide:

Dental Practice

If you are unsatisfied with the service you received at our dental practice, please contact the practice manager and they will deal with your issue as soon as possible.

Website

For concerns about anything featured in our website, please complete a contact form or get in touch by writing or by telephone. A member of the Rodericks Dental Central Operations Team will contact you within two working days to discuss the matter further.

Rodericks Dental, 15 Basset Court, Loake Close, Grange Park, Northampton, NN4 5EZ. Tel: 01604 602491, a dental body corporate.

If you are not satisfied with our investigations and implementations, you may wish to notify the governing bodies detailed below and take your complaint further. However, it is our intention to resolve issues quickly and effectively and to keep you informed of all outcomes including any changes we have put in place.

NHS Commissioning Board

PO Box 16738
Redditch
B97 9PT
Tel: 0300 311 2233
Email: nhscommissioningboard@hscic.gov.uk

The Health Service Commissioner (Ombudsman)

The Parliamentary and Health service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
www.ombudsman.org.uk
Tel: 0345 015 4033

Care Quality Commission

CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

The General Dental Council

37 Wimpole Street
London
W1M 8DQ

Complaints about private dental care to: General Dental Council – Raising a Concern

Dental Complaints Service

Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA

www.dentalcomplaints.org.uk